Customer Service

Debit / Credit Cards

Dutch-Bangla Bank family, always believe that, as in everything else, you deserve the best in banking too. Therefore, we constantly strive to cater to all your financial needs with world class products to become your trusted partner. If you need any information or assistance about a service or a product, please let us know. We are here to assist you 365 days round the clock through our Customer Care Center.

1. Call our 24-hours Customer Service numbers : 9571902-3, 7170024-5,9555145.
2. Click to send an e-mail to:
3. Visit the Help Desk at any DBBL Branch or
4. Write to us at:
Dutch-Bangla Bank Limited
Card Division, Head Office
People Insurance Building (4th Floor)
36, Dilkusha C/A
Dhaka-1000
Bangladesh

Internet Banking

If you need help with the log in process of Internet Banking or have technical question, please call DBBL Internet Banking Help Desk at 880-2-9104831-8 Ext: 163.

Internet Banking Support can be reached via e-mail at
Or wirte to :
DBBL Internet Banking Help Desk
Dutch-Bangla Bank Ltd.(4th Floor)
Plot # 47, Road # 9/A
Satmosjid Road, Dhanmondi
Dhaka -1205
Bangladesh

SMS & Alert Banking

If you need help for operation process of SMS & Alert Banking or have technical questions, please call DBBL SMS & Alert Banking Help Desk at 880-2-9104831-8 Ext: 163.

SMS & Alert Banking Support can be reached via e-mail at
Or write to :
DBBL SMS & Alert Banking Help Desk
Dutch-Bangla Bank Ltd.(4th Floor)
Plot # 47, Road # 9/A
Satmosjid Road, Dhanmondi
Dhaka -1205
Bangladesh