Central Customer Services and Complaint Management Cell
|Complaint Management Hotline:||:||(8802)-9830898|
|Complaint Management Email :||:||firstname.lastname@example.org|
|Mailing Address :||:||CCS & CMC, Dutch-Bangla Bank Limited, Head office (5th Floor), 315/B, Shaheed Tajuddin Ahmed Sharani Tejgaon I/A, Dhaka-1208, Bangladesh.|
At DBBL, we are committed to providing you with the best service experience. We know that despite our best efforts, you may occasionally have a concern that you would want to share with us. We promise to address all your concerns promptly, efficiently and with utmost courtesy & fairness. We believe this gives us the opportunity to continually improve the quality of our products and services.
If any reason you are not happy with any aspect of our service or you have a complaint or suggestion please put down it with any branch BLCS & CMD officials at any Branch of DBBL who will legitimately acknowledge receipt and will try to provide you a resolution at the earliest possible time.
If you need to escalate your concern, Lodge your complaints to the CCS & CMC by the following modes:
Send your email us at email@example.com or
Send your complaint using electronic complaint form: DBBL Complaint Cell or
Send your complaint to our above mailing address. or
Feel free to contact with the persons mentioned bellow: (available from 10am to 6pm every day except the government holidays):
|Mr. A.B.M Mahfuzur Rahman||SAVP & Head of CCS & CMC||(8802)-9830898,
|Mr. Subir Dutta||Senior Officer||(8802)-9830898,
|Mr. Md. Abdul Mannan||Senior Officer||(8802)-9830898,
Complaint Lodgment Procedure:
Step-1: Please refer your problem to the concerned official of your branch first who deals with your case on how you would like the problem to be resolved.
Step-2: If you are dissatisfied, you may make a formal complaint to the Branch level Customer Service and Complaint Management Desk (BLCS & CMD) of our Bank. If you are at one of our Branches and do not wish to leave your complaint with our branch staff, you may drop your complaints in the Complaint Box available at every branch.
Step-3: If your Complaint is still unresolved, you may submit your complaint to the Central Customer Services and Complaint Management Cell (CCS & CMC) of our Bank. You can get the information of the Complaint Cells of our Bank from the concerned Branch/from our website.
CCS & CMC deals with all types of banking service related complaints except the following:
- Complaints that is not signed by the complainant or without any name, address and contact number of the complainant.
- Complaints relating to the matters which are sub-judice in the court.
- Complaint submitted by a third party without the written permission of the account holder.